Refund Policy
Unless otherwise agreed in writing, payment is due in full within 48 hours of contract being signed or 72 hours prior to start of the first session. If payment is not received, session will be cancelled.
Payment is to be made through PayPal or Cash App ($CoachCarterLLC)
Cancellations not made prior to 48 hours of first session or ‘no-shows’ are subject to full payment of the first session.
If you are late for an appointment please understand that respecting following clients, we may still need to finish at the agreed time. However if you have not made yourself available within 20 minutes of our agreed start time I will presume you have cancelled.
Payment is to be made through PayPal or Cash App ($CoachCarterLLC)
Cancellations not made prior to 48 hours of first session or ‘no-shows’ are subject to full payment of the first session.
- A full refund (minus 15% processing fees) is available after the first session (including that session) if you do not want to continue.
- However, you must advise me within 24 hours of the initial session.
- Failure to do so will result in that cost for the first session at the single session rate being deducted from the refund.
- There are no refunds available on single sessions if cancelled within 48 hours
- If you cancel all sessions within 48 hours of our first scheduled session or fail to make the call, I will deduct the cost of one session at the prevailing rate prior to refunding you money.
- If you decide to cancel your plan, unused sessions may be forfeited or gifted to a friend or family member if I have had an initial consultation with this person first and agree to coach him/her. Decision must be made at time of cancellation.
If you are late for an appointment please understand that respecting following clients, we may still need to finish at the agreed time. However if you have not made yourself available within 20 minutes of our agreed start time I will presume you have cancelled.